Legal
Privacy Policy
PAIRDEN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read it carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We may collect information about you in the following ways:
- Information you provide directly — name, company, email address, phone number, and any other details you submit through our contact form, chatbot, or audit quiz.
- Usage data — browser type, operating system, referring URLs, pages visited, and time spent on pages, collected automatically via cookies and similar technologies.
- Communications — records of emails or messages you send us.
2. How We Use Your Information
- To respond to your inquiries and schedule systems audits or demonstrations
- To send you the systems audit, proposal, or resources you requested
- To deliver, support, and improve our automation services for clients
- To send periodic emails about your project status or relevant agency updates (you may opt out at any time)
- To analyze site usage and improve our website
- To comply with legal obligations
3. Calls and Text Messages
If you provide a phone number and affirmatively check the consent box on one of our forms, you agree that PAIRDEN may call or text you about your request, audit, demonstration, or services. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. Reply STOP to opt out of text messages or contact us using the information below.
PAIRDEN does not sell or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes. We may provide this information to service providers solely to deliver the communications you requested, operate our messaging infrastructure, or comply with law. Those providers may not use it for their own marketing.
Transactional messages sent through a service we configure for a client are governed by that client's instructions and privacy practices. We process those communications only as needed to provide the contracted service.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Service providers — tools we use to operate our business (e.g., CRM software, email delivery services, analytics). These providers are bound by confidentiality obligations and may only use your data to perform services on our behalf.
- Legal requirements — if required by law, court order, or governmental authority.
- Business transfers — in connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your information becomes subject to a different privacy policy.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Lead and client data is stored in our internal systems and is deleted upon request.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Opt out of marketing communications at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at contact@pairden.com.
8. Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links and Connected Services
Our website may contain links to third-party sites, and our services may connect with tools such as phone, calendar, CRM, messaging, analytics, and review platforms. Those providers process information under their own terms and privacy policies. We are not responsible for their independent privacy practices and encourage you to review them.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our site after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: contact@pairden.com
- Website: pairden.com
This policy applies to the PAIRDEN website and PAIRDEN's handling of information. A client's own privacy policy may also apply when PAIRDEN operates connected systems on that client's behalf.