FAQ
Questions, answered.
Pricing, minutes, calendars, phone numbers, trials and what happens after you book. Still stuck? Call Ana and try to stump her.
01 · 8 questions
Voice Agents
Does Ana sound like a robot?
Call the demo line at (951) 651-3966 and decide for yourself. Most callers don't ask.
Can she book into my calendar?
Booking and confirmation options depend on your connected tools and completed setup checks.
What if a caller needs a human?
She takes a message for you. Who should hear about urgent calls, and how, is set on the setup call.
What does she know about my business?
Hours, services, service area, pricing rules, FAQs and who gets which call, from a 10-minute intake form you approve. Nothing she makes up.
Do I have to change my business phone number?
Usually not. Conditional call forwarding sends unanswered, after-hours or busy-line calls to Ana while your number stays the same. A dedicated number is available when that fits better.
What happens if I go over my minutes?
Extra minutes are $0.50 each. High Volume sends usage alerts before you go over.
What kinds of businesses is she best for?
Local businesses where a missed call can become a lost job: plumbing, HVAC, roofing, restoration, hauling, repair, detailing and appointment-based work. Use her after hours, for overflow, or on every call.
Spanish?
Ask on the setup call.
02 · 6 questions
Growth Plans
Do I have to replace my calendar or CRM?
No. We connect to the calendar, inbox and phone you already use and fill the gaps between them.
What do the three plans cost?
Online Foundation is $147 a month with $250 setup. Growth Engine is $397 a month with $500 setup. AI Front Office is $997 a month with $997 setup. Pay yearly and the setup fee is waived.
Can I start with only one service?
Yes. Missed-call text-back, reviews, booking and reminders, websites, local SEO, website chat and the receptionist are available on their own. The plans are the better value when several pieces need to work together.
How quickly can my system go live?
Online Foundation usually goes live 48 to 72 hours after intake. Growth Engine takes 5 to 7 days, with texting switching on after carrier registration is approved. AI Front Office takes 7 to 14 days because the phone agent, booking rules and live-call testing need more time.
Why does business texting need extra setup?
Carriers require business texting to be registered before reminders, missed-call texts or review requests can send reliably. We submit it early in onboarding. Your website and booking can go live while approval is pending.
How long is the Local SEO commitment?
Local SEO runs on 6- or 12-month terms only. Search signals need time to build, and shorter terms don't give the work a fair chance.
03 · 4 questions
AI Team
When can I get the AI Team?
It opens soon. The first businesses on the waitlist get 30 days free on Observe and Team (monthly plans).
What does it cost?
Observe is $99 a month, Team $249 and Pro $499. Billed annually it's $79, $199 and $399 a month, paid once a year. Observe and Team monthly start with 30 days free.
Does it send anything without me?
No. Anything that sends, spends or posts waits for you to approve it.
Do I pay to join the waitlist?
No. The waitlist takes no payment details, and you can leave whenever you like.
04 · 6 questions
Billing and getting started
What does yearly billing change?
Pay yearly and the setup fee is waived. The monthly price is the same either way.
Do you offer free trials?
Select services — Missed-Call Text-Back, Review Engine and AI Website Chat — may include a 30-day trial. Websites, booking builds, local SEO and the AI receptionist are not trial services; the receptionist starts with a live demo and a fit call.
Do you work outside the Inland Empire?
Yes. Everything we sell is delivered remotely. We're based in Menifee and build for local markets, wherever yours is.
Do you offer HIPAA setups?
HIPAA setups are available on request. Book a call for custom pricing.
What happens after I book a call?
We look at what you run today, recommend the smallest plan that fixes the leak, and set it up. We reach out to welcome you and schedule your kickoff.
I'm not ready to start. Can I still get a free audit?
Yes. Run the free systems audit for an instant read on your Google profile and website, or send us your details and we'll point out where calls, booking, reviews or follow-up are leaking, with no obligation.
Ready when you are
Ask us on a call.
15 minutes. Bring your questions and what you run today; we'll show you what Ana would say to your customers.
