Legal
Please read these Terms of Service ("Terms") carefully before using the PAIRDEN website or engaging our automation services. By accessing our website or signing a service agreement with PAIRDEN, you agree to be bound by these Terms. If you do not agree, do not use our site or services.
PAIRDEN provides connected lead-response and business automation services, including websites and Google Business Profile support, booking and reminders, missed-call text-back, review automation, local SEO, AI receptionist services, website chat, customer win-back campaigns, and related integrations. Specific deliverables, timelines, usage allowances, and fees are defined in the proposal or service agreement for each client.
As a client or site visitor, you agree to:
Service fees, setup charges, minimum terms, usage allowances, overages, and billing dates are outlined in individual proposals and agreements. Unless otherwise specified:
PAIRDEN designs and operates systems intended to improve response speed, booking, follow-up, and operational visibility. We do not guarantee a specific number of calls, booked jobs, reviews, ranking positions, leads, or revenue. Outcomes depend on factors outside our control, including demand, service quality, pricing, client responsiveness, third-party platform availability, carrier approval, and the accuracy of information supplied by the client.
Clients retain ownership of the content, customer data, and business accounts they supply or control. PAIRDEN retains ownership of its proprietary software, templates, workflows, methods, reusable components, and internal tools. Ownership, hosting, access, portability, and any transfer of custom deliverables are governed by the applicable signed service agreement. You may not copy, reproduce, or distribute PAIRDEN's proprietary materials without written consent.
Both parties agree to keep confidential any non-public business information shared during the engagement. PAIRDEN will not disclose client account data, performance metrics, or business information to third parties except as required to deliver services or as required by law.
Some PAIRDEN services use automated calls, text messages, chat, reminders, or AI-assisted responses. PAIRDEN will configure reasonable disclosures, opt-out handling, business rules, and human-handoff paths based on the client's approved instructions. The client remains responsible for the legality and accuracy of its offers, pricing, services, contact lists, and requested communications. PAIRDEN may suspend a workflow that appears unlawful, unsafe, misleading, or abusive.
Service terms, renewal periods, minimum commitments, cancellation requirements, and notice periods are defined in the signed service agreement. Upon termination:
To the fullest extent permitted by law, PAIRDEN's total liability for any claim arising out of or relating to our services shall not exceed the total fees paid by you to PAIRDEN in the three months preceding the claim. PAIRDEN is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost data.
You agree to indemnify and hold harmless PAIRDEN and its employees, contractors, and affiliates from any claims, damages, or expenses (including reasonable attorney fees) arising from your breach of these Terms, your use of our services, or any content you provide to PAIRDEN for use in campaigns.
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in San Bernardino County, California, or through binding arbitration at PAIRDEN's election.
We reserve the right to update these Terms at any time. We will notify existing clients of material changes via email. Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.
Questions about these Terms should be directed to:
These Terms apply to use of the PAIRDEN website and any services rendered by PAIRDEN. They supplement, and do not replace, the terms of any signed client service agreement.