Legal
Terms of Service
Please read these Terms of Service ("Terms") carefully before using the PAIRDEN website or engaging our automation services. By accessing our website or signing a service agreement with PAIRDEN, you agree to be bound by these Terms. If you do not agree, do not use our site or services.
1. Services
PAIRDEN provides connected lead-response and business automation services, including websites and Google Business Profile support, booking and reminders, missed-call text-back, review automation, local SEO, AI receptionist services, website chat, customer win-back campaigns, and related integrations. Specific deliverables, timelines, usage allowances, and fees are defined in the proposal or service agreement for each client.
2. Client Responsibilities
As a client or site visitor, you agree to:
- Provide accurate, complete, and current information when submitting forms or entering into a service agreement
- Grant PAIRDEN appropriate access to necessary phone, calendar, CRM, website, messaging, analytics, and business-profile accounts
- Provide accurate business hours, services, pricing, booking rules, escalation contacts, and approved responses
- Review and approve websites, workflows, scripts, and other deliverables within agreed timelines
- Pay invoices in accordance with the payment schedule outlined in your service agreement
- Use automated communications lawfully and honor applicable consent, opt-out, recordkeeping, and disclosure requirements
- Not use our website for any unlawful purpose or in any way that could damage, disable, or impair the site
3. Fees and Payment
Service fees, setup charges, minimum terms, usage allowances, overages, and billing dates are outlined in individual proposals and agreements. Unless otherwise specified:
- Recurring service fees are billed in advance according to the signed agreement
- Third-party platform, phone, messaging, domain, and usage costs may be billed separately when they are not included in a plan
- Usage above an included allowance may incur the overage rate shown in the applicable proposal or agreement
- PAIRDEN may pause services when an account is past due, subject to the signed agreement
4. Results and Performance
PAIRDEN designs and operates systems intended to improve response speed, booking, follow-up, and operational visibility. We do not guarantee a specific number of calls, booked jobs, reviews, ranking positions, leads, or revenue. Outcomes depend on factors outside our control, including demand, service quality, pricing, client responsiveness, third-party platform availability, carrier approval, and the accuracy of information supplied by the client.
5. Intellectual Property
Clients retain ownership of the content, customer data, and business accounts they supply or control. PAIRDEN retains ownership of its proprietary software, templates, workflows, methods, reusable components, and internal tools. Ownership, hosting, access, portability, and any transfer of custom deliverables are governed by the applicable signed service agreement. You may not copy, reproduce, or distribute PAIRDEN's proprietary materials without written consent.
6. Confidentiality
Both parties agree to keep confidential any non-public business information shared during the engagement. PAIRDEN will not disclose client account data, performance metrics, or business information to third parties except as required to deliver services or as required by law.
7. Automated Communications and Call Handling
Some PAIRDEN services use automated calls, text messages, chat, reminders, or AI-assisted responses. PAIRDEN will configure reasonable disclosures, opt-out handling, business rules, and human-handoff paths based on the client's approved instructions. The client remains responsible for the legality and accuracy of its offers, pricing, services, contact lists, and requested communications. PAIRDEN may suspend a workflow that appears unlawful, unsafe, misleading, or abusive.
8. Term and Termination
Service terms, renewal periods, minimum commitments, cancellation requirements, and notice periods are defined in the signed service agreement. Upon termination:
- PAIRDEN will return or remove access to client-controlled accounts as reasonably required
- Any outstanding invoices become immediately due
- Connected automations, hosted services, phone routing, and messaging may stop when the agreement ends
- Data export, transfer, or continued hosting is handled according to the signed agreement and applicable platform limitations
9. Limitation of Liability
To the fullest extent permitted by law, PAIRDEN's total liability for any claim arising out of or relating to our services shall not exceed the total fees paid by you to PAIRDEN in the three months preceding the claim. PAIRDEN is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost data.
10. Indemnification
You agree to indemnify and hold harmless PAIRDEN and its employees, contractors, and affiliates from any claims, damages, or expenses (including reasonable attorney fees) arising from your breach of these Terms, your use of our services, or any content you provide to PAIRDEN for use in campaigns.
11. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in San Bernardino County, California, or through binding arbitration at PAIRDEN's election.
12. Changes to These Terms
We reserve the right to update these Terms at any time. We will notify existing clients of material changes via email. Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.
13. Contact
Questions about these Terms should be directed to:
- Email: contact@pairden.com
- Website: pairden.com
These Terms apply to use of the PAIRDEN website and any services rendered by PAIRDEN. They supplement, and do not replace, the terms of any signed client service agreement.