Terms of Service | Pairden AI

1. Services

Pairden AI provides connected lead-response and business automation services, including websites and Google Business Profile support, booking and reminders, missed-call text-back, review automation, local SEO, AI receptionist services, website chat, customer win-back campaigns, and related integrations. Specific deliverables, timelines, usage allowances, and fees are defined in the proposal or service agreement for each client.

2. Client Responsibilities

As a client or site visitor, you agree to:

Provide accurate, complete, and current information when submitting forms or entering into a service agreement
Grant Pairden AI appropriate access to necessary phone, calendar, CRM, website, messaging, analytics, and business-profile accounts
Provide accurate business hours, services, pricing, booking rules, escalation contacts, and approved responses
Review and approve websites, workflows, scripts, and other deliverables within agreed timelines
Pay invoices in accordance with the payment schedule outlined in your service agreement
Use automated communications lawfully and honor applicable consent, opt-out, recordkeeping, and disclosure requirements
Not use our website for any unlawful purpose or in any way that could damage, disable, or impair the site

3. Fees and Payment

Service fees, setup charges, minimum terms, usage allowances, overages, and billing dates are outlined in individual proposals and agreements. Unless otherwise specified:

Recurring service fees are billed in advance according to the signed agreement
Third-party platform, phone, messaging, domain, and usage costs may be billed separately when they are not included in a plan
Usage above an included allowance may incur the overage rate shown in the applicable proposal or agreement
Pairden AI may pause services when an account is past due, subject to the signed agreement

4. Results and Performance

Pairden AI designs and operates systems intended to improve response speed, booking, follow-up, and operational visibility. We do not guarantee a specific number of calls, booked jobs, reviews, ranking positions, leads, or revenue. Outcomes depend on factors outside our control, including demand, service quality, pricing, client responsiveness, third-party platform availability, carrier approval, and the accuracy of information supplied by the client.

5. Intellectual Property

Clients retain ownership of the content, customer data, and business accounts they supply or control. Pairden AI retains ownership of its proprietary software, templates, workflows, methods, reusable components, and internal tools. Ownership, hosting, access, portability, and any transfer of custom deliverables are governed by the applicable signed service agreement. You may not copy, reproduce, or distribute Pairden AI's proprietary materials without written consent.

6. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement. Pairden AI will not disclose client account data, performance metrics, or business information to third parties except as required to deliver services or as required by law.

7. Automated Communications and Call Handling

Some Pairden AI services use automated calls, text messages, chat, reminders, or AI-assisted responses. Pairden AI will configure reasonable disclosures, opt-out handling, business rules, and human-handoff paths based on the client's approved instructions. The client remains responsible for the legality and accuracy of its offers, pricing, services, contact lists, and requested communications. Pairden AI may suspend a workflow that appears unlawful, unsafe, misleading, or abusive.

8. Term and Termination

Service terms, renewal periods, minimum commitments, cancellation requirements, and notice periods are defined in the signed service agreement. Upon termination:

Pairden AI will return or remove access to client-controlled accounts as reasonably required
Any outstanding invoices become immediately due
Connected automations, hosted services, phone routing, and messaging may stop when the agreement ends
Data export, transfer, or continued hosting is handled according to the signed agreement and applicable platform limitations

9. Limitation of Liability

To the fullest extent permitted by law, Pairden AI's total liability for any claim arising out of or relating to our services shall not exceed the total fees paid by you to Pairden AI in the three months preceding the claim. Pairden AI is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost data.

10. Indemnification

You agree to indemnify and hold harmless Pairden AI and its employees, contractors, and affiliates from any claims, damages, or expenses (including reasonable attorney fees) arising from your breach of these Terms, your use of our services, or any content you provide to Pairden AI for use in campaigns.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in San Bernardino County, California, or through binding arbitration at Pairden AI's election.

12. Changes to These Terms

We reserve the right to update these Terms at any time. We will notify existing clients of material changes via email. Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.

13. Privacy and Do Not Sell or Share

How we collect and use information is described in our Privacy Policy. To opt out of the sale or sharing of your personal information, see Do Not Sell or Share My Personal Information.

14. Contact

Questions about these Terms should be directed to:

These Terms apply to use of the Pairden AI website and any services rendered by Pairden AI. They supplement, and do not replace, the terms of any signed client service agreement.

15. Text Messaging (SMS) Program

Program: Pairden AI sends text messages to people who request an audit, demo or call through pairden.com (including pairden.com/text-us and our booking page) and check the SMS consent box, or who text us first at (951) 477-5918. Messages relate to your request: replies, appointment confirmations and reminders, and follow-up about the services you asked about.

Eligibility: You must be 18 or older to opt in to text messages from Pairden AI.

Frequency: Message frequency varies.

Cost: Message and data rates may apply.

Opt out: Reply STOP at any time. You will receive one confirmation text and no further messages. Reply START to resubscribe.

Help: Reply HELP, email contact@pairden.com, or call (951) 477-5918.

Carriers: Mobile carriers are not liable for delayed or undelivered messages.

Consent: Consent to receive texts is not a condition of purchase. We do not sell or share mobile numbers or SMS opt-in data with third parties for their marketing. See our Privacy Policy.